eXpertGenealogy User Guide for Professionals

Your listing at eXpertGenealogy.com is your advertisement of your services to the Internet world. Ensure that the content of your listing is appropriate and effective by reviewing the information at  http://expertgenealogy.com/EffectiveListing.asp

The administration functions for your listing are available by pressing the LOGIN button at the bottom of your listing page. You are then presented with the following options. 
● CHANGE - To change your password
● FORGOT - To have your password emailed the registered email address
● MODIFY - To modify your listing content or change the importance/weight numbers for your specialties
● EasySite - To modify the 10 web pages for your associated Easy Website
● INQUIRIES - To review inquiries/enquiries and optionally confirm receipt and reply to your client
    ○ To review your subscription and payment history and optionally display and print receipts of your payments

If you have any problem receiving email messages or your inquiries/enquiries, you should periodically by logging to review them.
There is also a facility to reply to inquiries/enquiries that is important for those who cannot get email messages through to clients.

INQUIRIES/ENQUIRIES

Please respond to all inquiries/enquiries. If the request is not for a service that you provide, please refer the request to support@eXpertGenealogy.com so the request can be forwarded to a professional who provides the service.

INQUIRY CONFIRMATIONS

There is a great deal of effort that goes into getting potential clients to contact our eXpertGenealogy professionals and so there is some additional effort to ensure that the messages are received.

The web page at http://expertgenealogy.com/InquiryManagement.asp describes how eXpertGenealogy.com helps you manage your inquiries/enquiries. Each time a visitor enters an inquiries/enquiries on your listing page, two email messages are sent to you. Each email message includes a hyperlink that you can click to confirm receipt of the message.

You can confirm receipt of an inquiry/enquiry in one of the following ways.
● Click on the link in the text format inquiry/enquiry email message
● Click on the link in the HTML format inquiry/enquiry email message
● Visit your listing page and press the LOGIN button at the bottom of the page. Enter your password and press the INQUIRIES button and then click the CONFIRM link associated to the message you are confirming.

Depending on how you read your email messages, one of the links (text format or HTML format) may not work for you, however, the other should be successful. The most common problem is that your email program may "fold" the link address so that you are not submitting the entire address. If this is the case, you may need to cut and paste the entire link address into your browser address line.

If you are not receiving both copies of each inquiry/enquiry then your spam filter is likely blocking the message. You will need to configure your spam filter to allow the inquiries/enquiries to be received.

It is hoped that the current system will fix previous difficulties. The history is as follows.
● Originally all messages were sent in text format
● The message format was latter changed to HTML format
● Because some email readers did not display the HTML appropriately, the format was changed back to text format and the path was shortened
● As of 2008/09/17, one message is sent in text format and one in HTML format and confirmation can be successful with either.

If you are unsuccessful in confirming receipt of a message then a reminder of the inquiry/enquiry will be sent to you. The reminder is simply a message and does not imply any other concern.

Note that email problems have become more common and you may wish to review the information on the web page at http://expertgenealogy.com/emailProblem.asp

MODIFY LISTING

You can modify the information on your listing pages at any time. The web page at http://expertgenealogy.com/ranking.asp describes the Specialty Directory Ranking criteria and explains the meaning of the Importance/Weight numbers associated with each specialty. You can modify the Specialty Importance/Weight numbers at any time.

Note that over time, additional specialty directories have been added to eXpertGenealogy.com. You should review the directories and ensure that your listing is included in all that are appropriate.
 

The two longest directories in the past have been
● UK at http://expertgenealogy.com/service.asp?specialty=England and
● USA at http://expertgenealogy.com/service.asp?specialty=USA
It was also noted that not all those listed in these directories had national capabilities.
These directories have therefore been rename to "some UK" and "some USA" and new directories have been added for
● all UK at http://expertgenealogy.com/service.asp?specialty=UK
● all USA at http://expertgenealogy.com/service.asp?specialty=US
The intent is that only those with truly national capabilities will be listed in the new directories and therefore those listed must also be included in all regional directories for that country.
Please ensure that your listing is included in the appropriate directories.